Revamp Your Enterprise Digitally With Tailored CRM Strategies
Harness data-informed perspectives to nurture customer relationships and boost revenue generation
CONTACT USTailored CRM Development Solutions
With a wealth of experience in developing, implementing, migrating, and supporting scalable and bespoke CRM services, we empower businesses to focus on growth. Our personalised CRM development offerings include:
Integrated Business Applications
Integrated Business Applications
Efficient management of relationships is key to business growth. Our CRM specialists are experts in crafting, developing, and implementing robust omnichannel CRMs. The business applications we develop are not only robust standalone systems but are also designed to function seamlessly together.
These include:
- Sales: Modernising relationship selling, personalised sales and sale productivity
- Customer Service: Modernising customer service across channels, providing customer service insights
- Field Service: Facilitating connected field service, remote assistance and service automation
- Marketing: Transforming customer journeys, integrating sales and marketing
- Talent: Assisting in hiring talented individuals, promoting self-service and collaboration
- Finance and Operations: Ensuring connected and optimised finance, back office, retail, and supply chain operations
- Mixed Reality: Facilitating real-time collaboration, remote assistance
Our expertise spans a wide range, from retail app development and eCommerce solutions to various service business CRM solutions. Get in touch with us if you’re considering if tailored CRM development is the right choice for your business.
Socially Focused CRM
Socially Focused CRM
With billions of individuals globally engaging with social media daily, it’s clear that CRM systems driven by social engagement and customer conversion, rather than just sales, have become crucial. We construct social CRM solutions that empower your customers to interact with your brand via their preferred channels. This not only helps your business improve customer service consistently, but also enables you to gain deeper marketing insights to evolve existing products and services, identify potential upselling opportunities, and develop new offerings.
AI-Powered Insights
AI-Powered Insights
Having access to an abundance of data doesn’t necessarily mean having the right answers to grow and scale your business. Our bespoke CRM development services, including the creation of chatbots and virtual assistants, help you manage the flood of information, bringing to the surface actionable insights and predictive guidance based on customer experiences. With the correct AI implementation for your business, you will make better decisions and identify clearer paths towards improvement and innovation.
Cloud-Based Solutions
Cloud-Based Solutions
A cloud-based CRM represents the optimum solution for maximising business agility and minimising costs and waste. We can construct a CRM solution for you from scratch or tailor a cloud-based CRM solution using leading platforms like HubSpot, Microsoft, and Salesforce.
Create a Tailored CRM System to Enhance and Manage Your Lead Generation Strategy
In the current Experience Economy, the nurturing of customer relationships throughout their journey is more than just a benefit, it’s an essential aspect of business success. As your business is unique and not a one-size-fits-all model, you require a partner who can aid you in creating a Digital Customer Experience Platform (DXP) in tandem with a CRM system, thereby delivering integrated and personalised digital experiences, including websites, mobile applications, and portals.
The advantages of collaborating with a custom CRM development firm to create a bespoke platform optimised for your lead generation funnel include:
The advantages of collaborating with a custom CRM development firm to create a bespoke platform optimised for your lead generation funnel include:
- Single, Unified Customer Data Source: With your custom CRM, consistency and personalisation — the key elements of outstanding digital experiences — are made both easy and efficient.
- Uniformity Across All Touchpoints: As customers navigate between your website, mobile app, and other digital touchpoints, a seamless experience can be provided consistently across all platforms, from branding and content to data and products.
- Tailored Experiences and Content: Content serves as the dialogue you maintain with your customers. A DXP/CRM structure ensures the delivery of relevant content to the appropriate customer at the optimal time, enhancing engagement, conversions, and customer loyalty.
- Efficient and Timely Connection: Stay connected with customers via personalised email campaigns and live engagement.
- Proactive Management of Customer Relationships: Every relationship has its ups and downs. A finely calibrated CRM allows for superior customer service, especially when addressing concerns or complaints, thereby maintaining a strong and healthy relationship.
- Prompt Response to Requests: In today’s world, customers expect instant service. AI tools, ranging from chatbots to virtual assistants, can significantly enhance (or adversely impact) your customer service.
- Consistent Cross-platform Customer Experience: Your reputation hinges not on a single channel, but on every platform where your business maintains a digital presence. Your custom CRM ensures a consistent, intuitive experience across all platforms
Why Should You Select Progryss as Your Custom CRM Development Ally?
Why Should You Select Progryss as Your Custom CRM Development Ally?
- As a foremost software consulting firm, Progryss boasts over a decade’s experience in delivering custom CRM development services.
- Our modus operandi for custom CRM development is grounded in an Agile mindset and rooted in DevOps culture, which optimises efficiencies and reduces wastage.
- Collaborating with us ensures smooth communication and leverages our geographical advantage — our work progresses even while you are in repose!
Frequently Asked Questions
How long does it take to develop a bespoke CRM solution?
Given the extensive capabilities of a custom CRM, one might imagine its development to be a lengthy process. However, with a company like Progryss, known for its proficiency in custom CRM development, the time frame can be surprisingly quick, ranging from a few weeks to a couple of months. Our Agile methodology and DevOps culture enable us to work swiftly and efficiently.
How can we develop CRM software using Java, PHP, and other technologies?
The straightforward answer is: enlist the services of a skilled CRM development company! CRM development, as discussed above, can be complex. Our experienced team of CRM software developers are not only proficient in the latest technologies but are also committed to creating software centred around human-focused design. This approach ensures your CRM truly enhances and nurtures your customer relationships.
What are the advantages of developing a bespoke CRM system compared to using an existing CRM service?
While pre-existing CRMs may appear to conveniently enhance your competitive edge, developing a CRM tailored to your specific business needs can be more challenging. It’s not a “one-size-fits-all” situation. Despite the attractive functionality of ready-made solutions, they might not suit your business, as you may not require all their features. On the flip side, these solutions might not include the exact functionality needed to streamline your business workflows.